Legal

With this policy Packstyle S.r.l., in its capacity as data controller, wishes to inform users visiting the website www.packstyle.com (the “Website”), its customers and all those interested in our products and services (hereinafter the “Customer”) of the policy adopted with regard to the protection of personal data, underlining its commitment and attention to the protection of privacy. Please read our Privacy Policy carefully, which applies whether the users are simply browsing the Website, using related services or contacting Packstyle.

Browsing within the Website is free and does not require any registration, with the exception of certain areas in which the Customer may freely and expressly provide a series of data concerning him or her in order to access specifically identified services (e.g. to proceed with purchases or request information from the Company). If the visitor intends to provide his/her personal data in order to access these additional services, he or she may find in this document all the information relating to the processing of his or her personal data pursuant to Regulation (EU) 2016/679 - General Data Protection Regulation (the “Regulation”) and to Legislative Decree No. 196 of 30 June 2003 - Personal Data Protection Code (the “Code”), including (but not limited to) the purposes and methods of use of the data, as well as the right to request the erasure of the data or their update at any time.

Personal data shall mean “any information relating to an identified or identifiable natural person”; processing shall mean “any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction”.

By accessing the Website the users acknowledge that they have read and understood this Privacy Policy.

Privacy Policy

Pursuant to Article 13 of the Regulation, the Company provides the following information.

Data controller’s identity and contact details
Types of Personal Data Processed
Optional provision of personal data
Purposes and legal basis of the processing
Processing procedures
Recipients of personal data
Transfers outside the EU
Storage Period
Links to other websites
Analysis tools
Data subjects’ rights
Complaint to the Supervisory Authority
Data Protection Officer (DPO)
Revision clause

1. Data controller’s identity and contact details

The Data Controller is Packstyle S.r.l., with registered office in Via Fiorolle, 10/A, 36060 Romano d’Ezzelino (VI), VAT No. IT05241550283, Tax Code 05241550283, e-mail info@packstyle.com (hereinafter referred to as “Packstyle”, the “Data Controller” or the “Company”).

2. Types of Personal Data Processed

Registration is not required in order to access the Website. The Website, however, offers certain services for the use of which it is essential to provide the user’s data (e.g. to complete the purchases, to request information from the Company, etc.). Personal data may also be required in the event of contact by the Customer through other channels (e.g. by telephone, through participation in trade fairs and events, etc.).

Where necessary, the Company will obtain specific consent for the relevant use of the data.

Here is an indicative summary of the type of information that is, depending on the case, collected:

Personal information: company name, first name, last name, address (billing and shipping), product sector, etc.;
Contact data: head office, residential address, postcode, e-mail address, telephone number;
Data on purchases made: products purchased, product sector, degree of satisfaction, etc.;
Data relating to the user’s contacts with our Customer Service or Sales Department: requests for information, opinions, complaints, requests for quotations, etc.;
Website connection and usage data: IP address, device/ID number, data relating to the user’s Internet connection and service provider, the equipment the user uses to access the Website, the user’s browsing history and other technical and usage details.
With reference to data on navigation within the Website collected through the use of tracking tools, see also paragraph 10 below concerning Analysis and profiling tools;

3. Optional provision of personal data

Some of the personal data requested on the Website, such as the user’s company name and e-mail address, may be marked as “mandatory” [e.g. indicated with an (*)] as they are necessary to access the services offered by the Company through the Website that the user wishes to use (e.g. creating an account in order to make purchases). Failure to provide the data marked as “mandatory” will result in the impossibility of providing the requested service (e.g. if the Customer does not provide shipping data, the Company will not be able to process purchases). Failure to provide data marked as “optional” will have no consequences.

The Customer is required to provide only personal data concerning him/her. If personal data of third parties are indicated, the customer must expressly declare and acknowledge that he/she has obtained the consent of third parties for the processing of the corresponding personal data by the Company, or other data controllers.

N.B. Some sections of the Website contain free-fill forms to allow Customers to personalise and/or provide more information on their requests: please do not enter personal data in these spaces that are not functional to the request and/or other data belonging to special categories (such as, for example, data relating to health), with the warning that if these are indicated they will be erased.

4. Purposes and legal basis of the processing

The specific purposes of data use are detailed in this paragraph.

(a) Using and improving the services offered by the Website

Personal data will be processed to ensure access to the main areas and functionalities of the Website (e.g. sending information requests, subscribing to the newsletter, registering an account, etc.).

enable normal and efficient navigation and use of the Website, and
improve its performance and operation.

The personal data that may be used are, for example, the URI-Uniform Resource Identifier addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the user’s operating system and computer environment). These data are collected for the sole purpose of obtaining anonymous statistical information on the use of the Website and to check its correct functioning, and are erased immediately after processing. The data may be used to ascertain liability in the event of possible computer crimes that harm the Website: excluding such cases, the data shall be erased once the time needed to provide the services indicated on the Website has passed.

The processing of data connected to the provision of the Website’s services and its operation does not require consent, as it is necessary for browsing the Website (and therefore for the performance of a contract with users as well as to properly fulfil the legal obligations to which the Company is subject - Article 6(1)(b) and (c) of the Regulation).

Similarly, the processing of data for analysis purposes to enable the improvement of the operation of the Website does not require consent, as it is necessary for the pursuit of the legitimate interest of the Company and users in the provision of a high-quality service (Article 6(1)(f) of the Regulation).

(b) Website registration and creation of a personal account

Personal data will be processed by the Company to:

allow registration on the Website,
proceed to create a personal account, and
ensure access to areas and any facilities reserved for members (e.g. make purchases faster, check order history, etc.).

The e-mail address may also be used to:

send any communications relating to the methods of using the Website’s functionalities (e.g. confirmation of registration, invitation to renew credentials, etc.).

Account information can be updated and changed independently at any time by logging into the user’s personal area or by contacting info@packstyle.com.

The processing of data in connection with the provision of services and the operation of the Website does not require consent as it is necessary for the performance of a contract between users and the Company (Art. 6(1)(b) of the Regulation).

(c) E-commerce

If the Customer makes a purchase on the Website, personal data will be processed to:

complete the sales process and perform the existing contract between the parties (e.g. management and processing of payment, completion of the delivery and/or return process, etc.);
fulfil the legal obligations (e.g. regarding taxation, accounting for invoicing, bookkeeping and accounting entries) inherent in the contract entered into;
manage any services strictly related to the sale (e.g. requesting information on products, using customer service, sending order confirmation, etc.);
protect the rights deriving from the contract entered into, also through agents, in or out of court;
send, by e-mail, questionnaires regarding the customer’s experience and degree of satisfaction with the products purchased or services used (e.g. our customer service). The customer will always be free not to proceed with filling in the questionnaire. If a particularly negative experience has been reported, our Customer Service may contact the Customer by telephone (or by e-mail, if no reply is received) to gather further information on the inconvenience suffered and to take the necessary steps to remedy it.

The processing of the data for this purpose does not require consent as it is necessary for the performance of the sales contract entered into with the Customer (and related activities) and for the execution of pre-contractual measures taken at the Customer’s request, as well as for the proper fulfilment of the legal obligations to which the Company is subject (Art. 6, para. 1, lett. b) and c) of the Regulation) and - in the event of disputes - for the pursuit of the Company’s legitimate interest in the protection of its rights (Art. 6, para. 1, lett. f) of the Regulation).

(d) Request for information

When a request for information (e.g. on products, services, initiatives, etc.) is sent to the Company by means of (i) filling in the appropriate computer form, (ii) using the e-mail address info@packstyle.com, (iii) interactive chat with Customer Service, (iv) telephone contact at the dedicated numbers, (v) contact with the representatives of our Sales Department at trade fairs and events, the data will be processed to adequately handle the requests received and, where necessary, to re-contact the Customers concerned.

If the Customer’s contact is made by telephone, the conversation may be recorded to enable us to improve our Customer Service and make the intervention of our operators more effective. One can always object to the recording at the beginning of the call.

If the user contacts our Customer Service, we may send him or her questionnaires by e-mail regarding his/ her experience and satisfaction with the products he or she has purchased or the services he or she has used. The Customer will always be free not to proceed with filling in the questionnaire. If a particularly negative experience is reported, our Customer Service may contact the Customer by telephone (or by e-mail, if no reply is received) to gather further information on the inconvenience suffered and to take the necessary steps to remedy it.

The processing of data for this purpose does not require consent, as it is necessary for the execution of pre-contractual measures taken at the Customer’s request (Art. 6(1)(b) of the Regulation).

(e) Marketing

Sending commercial, promotional and advertising communications or relating to offers, benefits and promotions and participation in market research. This activity may be performed through the use of automated means (such as newsletters, e-mails, telephone contact without operator intervention, SMS, WhatsApp, instant messages, push notifications, posts, communications and posts on social networks, etc.) and non-automated means (such as paper mail and/or operator calls).

The processing of data for this purpose requires prior consent (Art. 6(1)(b) of the Regulation). It is understood that failure to provide consent will in no way affect the possibility of using the services offered by the Website and the Company.

Please note that any consent given may be revoked at any time (i) (as regards the Newsletter) by clicking on the appropriate link in all communications, (ii) by sending a communication to info@packstyle.com.

Please note that in the event of withdrawal of consent or objection to processing for the purpose of contact for advertising/promotional communications, the Customer will no longer be the recipient of any type of communication, by any means whatsoever.

Please also note that, in the event of purchase/use of the Company’s products and services, the e-mail address collected may also be used to send promotional communications relating to products and/or services similar to those already used, purchased and of interest to the Customer (so-called soft-spam). Pursuant to Section 130(4) of the Code, the sending of such promotional e-mails does not require consent. In any event, by writing to info@packstyle.com or contacting us at the contact details set out in paragraph 11 below or via the link provided in all communications, the user may at any time object to this processing and no longer receive such promotional communications.

(f) Telephone contact

Packstyle reserves the right to proceed with the first contact of potential customers for commercial purposes by telephone with operator, in full compliance with current legislation on the subject as per Legislative Decree 196/2003 Personal Data Protection Code (“Code”). To this end, Packstyle uses the numbers found in the paper or electronic directories available to the public referred to in Article 129 of the Code, after checking the Public Opt-out Registry referred to therein. If the Customer is not registered with the Registry, Packstyle does not need his or her consent to contact him/her. It will always be possible to object to the processing.

For more information on the Public Opt-out Registry and how to register, please visit www.registrodelleopposizioni.it

5. Processing procedures

Personal data are processed by storing them on electronic media, in compliance with current legislation and, in any case, in such a way as to guarantee the security and confidentiality of the data and prevent their unauthorised disclosure or use, alteration or destruction. All information collected is transmitted in a secure connection so that it cannot be intercepted by outsiders.

In the case of purchases, the Company may contact the Customer for the purpose of order management, update him/her (e.g. on logistical aspects) and manage any necessary action. The content of the purchase agreement is archived by Packstyle and can be requested together with a copy of the terms and conditions of sale by means of a communication to be sent to the contacts listed in section 11. Details of the most recent orders are available in the personal area if the user is registered.

Any reviews of our products and services that the Customer chooses to submit by filling in the questionnaires submitted to his/her attention may be published anonymously on the Website.

In the case of sending commercial communications, this may take place in a fully automated manner thanks to the use of marketing automation software; however, this processing does not produce any effect of a legal nature vis-à-vis the Customer, nor does it affect his or her person in any significant way.

6. Recipients of personal data

The data will be known (limited to their respective area of competence) by personnel expressly authorised by the Company, in particular the Sales, Marketing, Customer Service, Administration and Information Technologies areas (Art. 29 of the Regulation).

Within the scope of the purposes indicated in the scheme below, personal data may be disclosed to the following third parties:

Purpose	Recipients
(a) Using and improving the services offered by the Website	(i) entities providing services related to the management of the Company’s technological infrastructure (ii) companies in charge of management or support in the management of services functional to the correct operation of the Website.
(b) Website registration and creation of a personal account (c) E-commerce	(i) legal, tax and accounting consultants; (ii) credit institutions; (iii) insurance companies; (iv) companies providing instrumental services to the execution of the contract concluded (e.g. shippers, companies that maintain our management system); (v) companies that provide us with services useful for the management of our Website, purchases and other services; (vi) agents; (vii) companies assigning credits. Other companies of our Group may also have access to the data for the purpose of managing and internally administering the services offered to customers (e.g. for order and accounting management, the provision of products and services, offer management and business development). A list of the companies belonging to the Group can be requested by means of a communication to be sent to the addresses indicated in section 11.
(d) Request for information	(i) companies on our behalf in charge of managing the Customer Service; (ii) companies providing services useful for the management of our Website, purchases, etc.
(e) Marketing	(i) entities providing services related to the management of the Company’s technological infrastructure; (ii) companies providing us with services useful for the management of our Website; (iii) companies providing instrumental services for advertising, marketing and communication activities (e.g. providers of commercial communication delivery platforms and marketing automation software).
(f) Telephone contact	(i) (any) companies on our behalf in charge of managing telephone contacts; (ii) Public Opt-out Register.

Where necessary, the Company has appointed the recipients of the personal data as data processors (Art. 28 of the Regulation). A list of all data processors can be requested by means of a communication to be sent to the addresses indicated in this Privacy Policy. Any communication of the Customers’ personal data will take place in full compliance with the legal provisions provided for by the Regulation and the technical and organisational measures prepared by the Company to ensure an adequate level of security. Personal data will never be disseminated.

7. Transfers outside the EU

The Data collected through the Website are generally not transferred abroad, as the processing is generally carried out through providers using servers located in the European Union (or European Economic Area).

In some cases, however, in order to allow us to properly manage our Website and the service offered, the data may be transferred to countries outside the European Union but subject to adequacy decisions approved by the European Commission or to other third countries (e.g. United States) on the basis of agreements (specifically the Data Privacy Framework) or the adoption of contractual clauses approved by the European Commission.

By simple request to be sent to the e-mail address indicated below (section 11), one may receive information on the safeguards adopted to allow the legitimate transfer of data, as well as on the means to obtain them or the place where they have been made available.

8. Storage Period

The data will be stored for the time strictly necessary to achieve the purposes indicated (see paragraph 4) and in compliance with any consents given. At the end of the storage period, the data will be destroyed or made anonymous. Specifically, the data will be stored according to the criteria indicated in the table below.

Purpose	Storage
(a) Using and improving the services offered by the Website	With reference to the retention periods of data relating to connection and navigation within the Website, reference is made to what is indicated in paragraph 10 below.
(b) Website registration and creation of a personal account (c) E-commerce	Data will be processed for the entire duration of your registration on the Website or in any case for the time necessary as provided for by the applicable legislation (e.g. in tax, accounting matters) and the management of the contractual relationship. If the Customer accepts the invitation to fill in one of the questionnaires regarding his/her experience and degree of satisfaction with the products purchased or the services he/she has used, his/her impressions and opinions will be kept for a maximum period of 24 months, after which they will be destroyed or anonymised.
(d) Request for information	If the Customer is registered on the Website, the data will be kept for the duration of his/her registration, and in any case until the end of the fiscal year following cancellation of the registration. In other cases, the data will be kept for the time necessary to properly handle the requests made by the Customer and to enable us to improve our service; in particular, the data will be kept until the end of the fiscal year following the request for information and will then be deleted or stored in anonymous or aggregate form. Any call recordings will be kept for a maximum period of 90 days from receipt, after which they will be permanently erased. If the Customer accepts the invitation to fill in one of the questionnaires on his/her experience and satisfaction with our Customer Service, his/her impressions and opinions will be kept for a maximum period of 24 months, after which they will be destroyed or anonymised.
(e) Marketing	Data will be processed for the entire duration of your subscription to our update and/or commercial communication services, in full compliance with the consents provided, without prejudice to the possibility of revoking consent at any time. In the event of the purchase of products/services, the data will be processed until the request for cancellation by the Customer. In particular, data relating to the details of purchases may be processed for marketing purposes for a maximum period of 24 months from the date of registration.
(f) Telephone contact	Data will be processed for the time necessary for telephone contact and, where applicable, for consultation of the Opt-out Register.

9. Links to other websites

This Privacy Policy is provided only for the Website and not also for other websites that may be consulted by the user via links. The Company cannot be held responsible for personal data provided by users to external parties or to any websites linked to the Website.

10. Analysis and tracking tools

The Website uses tracking tools, both technical (i.e. to facilitate navigation and use) and profiling (i.e. to analyse users and their behaviour and preferences, and to provide them with personalised advertising and content).

For a detailed explanation of the tracking tools used and how to disable them, we invite users to read our Cookie Policy.

11. Data subjects’ rights

By contacting Customer Service at info@packstyle.com or by sending a communication to Packstyle S.r.l., via Fiorolle, 10/A, 36060 Romano d’Ezzelino (VI), users may at any time exercise the rights set out in Articles 15 to 22 of the Regulation, including knowing what data we are processing, how and for what purposes we use it, modifying the data provided to us or deleting it, asking us to limit the use of the data, requesting to receive or transmit the data, while always retaining the possibility of revoking and/or modifying any consent to processing previously given.

Users may always object to the processing of their data carried out for direct marketing purposes. See the table below for a detailed overview of the rights granted under the legislation.

12. Complaint to the Supervisory Authority

If a data subject believes that the processing concerning him or her violates the provisions of the Regulation, he or she may always lodge a complaint with the Italian Data Protection Authority ( www.garanteprivacy.it ) , or with the Supervisory Authority of the country where he or she usually resides, works or where the alleged violation occurred.

13. Data Protection Officer (DPO)

The Data Protection Officer, pursuant to Article 37 of the Regulation, can be contacted at the e-mail address dpo@packstyle.com.

14. Revision clause

Packstyle reserves the right to revise, modify or simply update, in whole or in part, at its sole discretion, in any way and/or at any time, without prior notice, this Privacy Policy, also in light of changes in laws or regulations regarding the protection of personal data. Changes and updates to the Privacy Policy will be notified to users by (i) sending e-mails to registered users of the Website and (ii) publishing them on the Website’s Home Page, and will be binding as soon as they are published and communicated. We therefore invite you to regularly access this section to check the publication of the most recent and updated Privacy Policy or to check your e-mail inbox.

The full text of EU Regulation 2016/679 can be found on the website of the Italian Data Protection Authority www.garanteprivacy.it.

This Privacy Policy was updated on 18/06/2025.

Privacy Rights

Articles 15 to 22 of the Regulation recognise specific rights including:

Rights	Content
Right to object to the processing	The data subject has the right to object to certain types of processing of personal data, including processing based on the legitimate interest of the Company or processing for the purpose of direct marketing or preference analysis.
Right to be informed	The data subject has the right to receive clear, transparent and easily understandable information on how his or her personal data are used and how to exercise his or her rights.
Right of access	The data subject has the right to access his or her personal data (insofar as they are processed by the Company) and to request, at any time, further information about the processing (e.g. what data concerning him or her are processed, the purpose of the processing, the categories of data in question, the recipients or categories of recipients to whom the data are disclosed, the storage period or the criteria used to determine such period).
Right to update and change	The data subject has the right to have his or her personal data rectified if they are inaccurate or incomplete.
Right to erasure	Also known as the “right to be forgotten”, it allows the data subject to request the erasure or removal of his or her personal data where there is no compelling reason for the Company to retain them.
Right to restriction of processing	The data subject has the right to “block” or limit the further use of his or her personal data. If the processing has been restricted, the Company may still retain the personal data of the data subject, but may not process them further. In case of exercise of this right, the Company will prepare specific lists containing the details of the subjects who have asked to limit the processing of their personal data, in order to ensure that the restriction is respected.
Right to portability	The data subject has the right to obtain his or her data in a structured, commonly used and machine-readable format, and to re-use it for his or her own purposes within the scope of various services. This right is limited to data collected in connection with the conclusion or performance of a contract with the data subject or on the basis of the latter’s consent.